Working Responsibly

  • Corporate Governance

    Chevron

    The Board’s primary focus is to ensure the protection and enhancement of long term shareholder value taking into account the interests of other stakeholders for the performance of the company. The board is accountable to shareholders for the performance of the company, it directs and monitors the business and affairs of the company on behalf of shareholders and is responsible for the company’s overall corporate governance. Operational performance is closely monitored in a way that is compliant to all historic and recent legislation, across all our companies and business units.[:de]Roles and Responsibilities

    The board’s primary focus is to ensure the protection and enhancement of long term shareholder value taking into account the interests of other stakeholders for the performance of the company. The board is accountable to shareholders for the performance of the company, it directs and monitors the business and affairs of the company on behalf of shareholders and is responsible for the company’s overall corporate governance.

    The company’s operational elements of performance must be monitored in a way that is compliant to all historic and recent legislation and the same practices should be seen across all business units, all statements should link to the relevant policies and documentation across the business units and an aligned approach to these governance documents must be taken.

    The Delivery group whilst stating the following must sample record and report on the Key performance indicators in the same way and the audited in the same standard across the company’s therefore this document outlines a way of producing the following Governance KPI’s with methodologies and compliance across the group businesses.

    The Following Policies and documents represent the start of the structure and a group wide reporting of the governance policies, these will develop over the next quarter to produce monthly company statistics.

    The company’s statement and policies are starting to be outlined below for the corporate websites.Roles and Responsibilities

    The board’s primary focus is to ensure the protection and enhancement of long term shareholder value taking into account the interests of other stakeholders for the performance of the company. The board is accountable to shareholders for the performance of the company, it directs and monitors the business and affairs of the company on behalf of shareholders and is responsible for the company’s overall corporate governance.

    The company’s operational elements of performance must be monitored in a way that is compliant to all historic and recent legislation and the same practices should be seen across all business units, all statements should link to the relevant policies and documentation across the business units and an aligned approach to these governance documents must be taken.

    The Delivery group whilst stating the following must sample record and report on the Key performance indicators in the same way and the audited in the same standard across the company’s therefore this document outlines a way of producing the following Governance KPI’s with methodologies and compliance across the group businesses.

    The Following Policies and documents represent the start of the structure and a group wide reporting of the governance policies, these will develop over the next quarter to produce monthly company statistics.

    The company’s statement and policies are starting to be outlined below for the corporate websites.

  • Environment

    Chevron

    We care about the environment and strive to limit the impact of our activities in the following ways:

    • We are committed by achieving and in certain cases exceeding current legislation and regulations, working to relevant codes and accreditation such as BSI 39001 for Transport, ISO14001, FORS and CLOCs to reduce our impact on the world around us. These elements drive better recycling and driver behaviours with the aim of reducing our carbon footprint and making our workplace a safe one
    • We look to reduce our energy consumption by purchasing the most fuel effective transportation, investing in LED lighting, body heaters rather than air heating and we aspire to keep reducing our emission of greenhouse gases from our warehouses and supply chain
    • We invest heavily in technology to route plan effectively, coupled with optimal vehicles and aerodynamics, we have made large gains in fuel economy. Couple this with web based meeting rooms and video conferencing we are striving to reduce the mileage consumed for meeting, and client visits
    • Our polices are to reuse equipment in different ways to reduce landfill, we have within the group, total recycling solutions for cardboard, plastics and metals (ferrous and non-ferrous), ensuring we do not add our waste to the millions of tonnes processed each day in the UK
    • When re-cycling isn’t an option we have balers and compactors to ensure we are not using waste disposal businesses regularly and consuming fuel to remove half capacity bins and recycling units
    • We promote all our actions across the group encouraging all employees in all of our companies to reduce waste, reuse supplies and recycle in the most ecological way, we consider the best way of reusing MHE, with pallets recycled up to 20 journeys when it is safe to do so
    • We ensure our suppliers are ethical and we carry our regular audits both internally and with external suppliers, to ensure we are as carbon neutral in our undertakings as possible
    • We aim at all times to be good neighbours and to be active in our local communities.

    [:de]We care about the Environment and our actions and the way we work within our operations mean a great deal to us, we aim to limit the impact on the environment in the following Ways:

    • We are committed by achieving and in certain cases exceeding the current legislation and regulations, working to relevant codes and accreditation such as BSI 39001 for Transport, ISO14001, FORS and CLOCs to reduce our impact on the world around us. These elements drive better recycling and driver behaviours with the aim of reducing our carbon footprint and making our workplace a safe one.
    • We look to reduce our energy consumption by purchasing the most fuel effective transportation, investing in LED lighting, body heaters rather than air heating, in the aspiration to reduce our emission of greenhouse gases from our warehouses and supply chain.
    • We invest heavily in technology to route plan effectively, coupled with optimal vehicles and aerodynamics, we have made large gains in fuel economy. Couple this with web based meeting rooms and video conferencing we are striving to reduce the mileage consumed for meeting, and client visits.
    • Our polices are to reuse equipment in different ways to reduce landfill, we have within the group, total recycling solutions for Cardboard, plastics and metals ferrous and non-ferrous, ensuring we do not aid our waste to the millions of tonnes processed each day in the UK.
    • When re-cycling isn’t an option we have balers and compactors to ensure we are not using waste disposal businesses regularly and consuming fuel to remove half capacity bins and recycling units.
    • We promote all our actions across the group encouraging all employees to reduce waste, reuse supplies and recycle in the most ecological way, we consider the best way of reusing MHE, with pallets recycled up to 20 journeys when safe to do so.
    • We ensure our suppliers are ethical and we carry our regular audits both internally and with external suppliers, to ensure we are as carbon neutral in our undertakings as possible.

    We care about the Environment and our actions and the way we work within our operations mean a great deal to us, we aim to limit the impact on the environment in the following Ways:

    • We are committed by achieving and in certain cases exceeding the current legislation and regulations, working to relevant codes and accreditation such as BSI 39001 for Transport, ISO14001, FORS and CLOCs to reduce our impact on the world around us. These elements drive better recycling and driver behaviours with the aim of reducing our carbon footprint and making our workplace a safe one.
    • We look to reduce our energy consumption by purchasing the most fuel effective transportation, investing in LED lighting, body heaters rather than air heating, in the aspiration to reduce our emission of greenhouse gases from our warehouses and supply chain.
    • We invest heavily in technology to route plan effectively, coupled with optimal vehicles and aerodynamics, we have made large gains in fuel economy. Couple this with web based meeting rooms and video conferencing we are striving to reduce the mileage consumed for meeting, and client visits.
    • Our polices are to reuse equipment in different ways to reduce landfill, we have within the group, total recycling solutions for Cardboard, plastics and metals ferrous and non-ferrous, ensuring we do not aid our waste to the millions of tonnes processed each day in the UK.
    • When re-cycling isn’t an option we have balers and compactors to ensure we are not using waste disposal businesses regularly and consuming fuel to remove half capacity bins and recycling units.
    • We promote all our actions across the group encouraging all employees to reduce waste, reuse supplies and recycle in the most ecological way, we consider the best way of reusing MHE, with pallets recycled up to 20 journeys when safe to do so.
    • We ensure our suppliers are ethical and we carry our regular audits both internally and with external suppliers, to ensure we are as carbon neutral in our undertakings as possible.
  • Our People

    Chevron

    Employee Benefits and Rewards

    • We aim to provide a level of pay that is above the minimum wage and more aligned to the living wage, this will always represent a competitive level of pay to the work undertaken and the local area pressures. We offer benefits relative to the job and skill level, with additional allowances such as mobile worker allowance, and enhanced schemes such as Perkbox, offering cycle to work schemes, gym membership and retail discounts
    • Diversity within the working day is important and we absolutely value our full time and part time staff, and if possible we happily agree to home working and flexible working practices, that offer that all important work, life and family balance. Our roots come from family businesses and this is a fact we never lose sight of
    • We recognise loyalty and integrity, both through monthly and annual campaigns, recruitment rewards, and long service cards, presentations and voucher schemes.
    • We are fully committed to equal rights and opportunity in employment
    • We actively encourage technology to break down the barriers of travel, with sharing of workspaces, video conferencing, Webex and online demonstration tools
    • When travelling we promote the use of car sharing, and promote the use of low emission cars, with electric hybrid vehicles available to staff as a company car option. Our vehicle policies are changing to ensure we are prepared for London’s Ultra Low Emission zone in 2020
    • We aim to support employees charitable initiatives and offer schemes such as match funding of charitable donations.

    [:de]Employee Benefits and rewards

    • We aim to provide a level of pay that is above the minimum wage and more aligned to the living wage, this will always represent a competitive level of pay to the work undertaken and the local area pressures. We offer benefits relative to the job and skill level, with additional allowances such as mobile worker allowance, and enhanced schemes such as Perkbox, offering cycle to work schemes, gym membership and retail discounts.
    • Diversity within the working day is important and we absolutely value our full time and part time staff, and if possible we happily agree to home working and flexible working practices, that offer that all important work, life and family balance, our roots come from family businesses and this is a fact we never lose sight of.
    • We recognise loyalty and integrity, both through monthly and annual campaigns, recruitment rewards, and long service cards, presentations and voucher schemes.
    • We are fully committed to equal rights and opportunity in employment.
    • As mentioned in our environment credentials, we actively encourage technology to break down the barriers of travel, with sharing of workspaces, video conferencing, Webex and online demonstration tools.
    • When travelling we promote the use of car sharing, and promote the use of low emission cars, with electric hybrid vehicles available to staff as a company car option. Our vehicle policies are changing to ensure we are prepared for London’s Ultra Low Emission zone in 2020.

    Employee Benefits and rewards

    • We aim to provide a level of pay that is above the minimum wage and more aligned to the living wage, this will always represent a competitive level of pay to the work undertaken and the local area pressures. We offer benefits relative to the job and skill level, with additional allowances such as mobile worker allowance, and enhanced schemes such as Perkbox, offering cycle to work schemes, gym membership and retail discounts.
    • Diversity within the working day is important and we absolutely value our full time and part time staff, and if possible we happily agree to home working and flexible working practices, that offer that all important work, life and family balance, our roots come from family businesses and this is a fact we never lose sight of.
    • We recognise loyalty and integrity, both through monthly and annual campaigns, recruitment rewards, and long service cards, presentations and voucher schemes.
    • We are fully committed to equal rights and opportunity in employment.
    • As mentioned in our environment credentials, we actively encourage technology to break down the barriers of travel, with sharing of workspaces, video conferencing, Webex and online demonstration tools.
    • When travelling we promote the use of car sharing, and promote the use of low emission cars, with electric hybrid vehicles available to staff as a company car option. Our vehicle policies are changing to ensure we are prepared for London’s Ultra Low Emission zone in 2020.
  • Employee Wellbeing

    Chevron
    • We strive to provide a safe working environment, with high levels of general housekeeping and a clutter free environment across our operations. We have IOSH and NEBOSH trained individuals on hand to review and produce safe ways of working, risk assessments and governance. We have highly trained ISO9001 audit specialists to ensure we are keeping standards and guide us on the correct path
    • We ensure that clean canteen facilities, hygiene stations and rest rooms are to the highest standard for all employees, these canteen facilities enable a relaxed atmosphere at break and rest periods
    • We measure our internal employee turnover and use this as an indicator of pay, conditions and benchmarking across our sectors
    • We offer a no smoking policy in all our buildings and company vehicles, we providing designated areas across all our sites for smokers.

    [:de]

    • We offer a no smoking policy in all our buildings and company vehicles, we deal with smokers by providing designated areas across all our sites.
    • We strive to provide a safe working environment, with high levels of general housekeeping, a clutter free environment across our operations. We have IOSH and NEBOSH trained individuals on hand to review and produce our Safe ways or working, risk assessments and governance. We have highly trained ISO9001 audit specialists to ensure we are keeping standards and guide us on the correct path.
    • We ensure that clean canteen facilities, hygiene stations and rest rooms are to the highest standard for all employees, these canteen facilities enable a relaxed atmosphere at break and rest periods.
    • We measure our internal employee turnover and use this as an indicator of pay, conditions and benchmarking across our sectors.
    • We offer a no smoking policy in all our buildings and company vehicles, we deal with smokers by providing designated areas across all our sites.
    • We strive to provide a safe working environment, with high levels of general housekeeping, a clutter free environment across our operations. We have IOSH and NEBOSH trained individuals on hand to review and produce our Safe ways or working, risk assessments and governance. We have highly trained ISO9001 audit specialists to ensure we are keeping standards and guide us on the correct path.
    • We ensure that clean canteen facilities, hygiene stations and rest rooms are to the highest standard for all employees, these canteen facilities enable a relaxed atmosphere at break and rest periods.
    • We measure our internal employee turnover and use this as an indicator of pay, conditions and benchmarking across our sectors.
  • Employee Communications

    Chevron
    • We are always looking to improve our internal communications to ensure that the Group and its companies reach all staff, wherever they are based. This includes a range of approaches from traditional notice boards to email and employee forums. We hold shift briefings and health and safety briefings every day to ensure continual learning and when accidents happen, we review or processes to ensure we can, if possible, mitigate the risk in the future. A regular newsletter is published, this gives our employees an overview of our challenges, successes, initiatives and opportunities. Employees are encouraged to provide feedback and we encourage an open dialogue at all levels
    • Our Employee Forum representatives, come for all levels within the business, this we believe is vital to give a rounded view of our operations and drives engagement into items such as corporate image, uniforms and facilities
    • Annual conferences for our senior management team ensure we deliver the overarching business plan, fostering a “stronger together” attitude and a collaborative approach to servicing our customer’s needs.

    [:de]

    • We communicate through notice boards, email and forums with our employees. We hold shift briefings and health and safety briefing every day to ensure continual learnings and when accidents happen we review or processes to ensure we can if possible mitigate the risk in the future. A regular Monthly newsletter is published, this gives our employees and overview of our challenges, successes, initiatives and opportunities. We pride ourselves in our feedback form our employees and encourage an open dialogue at all levels.
    • Our Employee forum representatives, come for all levels within the business, this we believe is vital to give a rounded view of our operations and drives engagement into items such as corporate image, uniforms and facilities.
    • Annual conferences for our senior management team ensure we deliver the overarching business plan, fostering a “stronger together” attitude and a collaborative approach to servicing our customer’s needs.
    • We communicate through notice boards, email and forums with our employees. We hold shift briefings and health and safety briefing every day to ensure continual learnings and when accidents happen we review or processes to ensure we can if possible mitigate the risk in the future. A regular Monthly newsletter is published, this gives our employees and overview of our challenges, successes, initiatives and opportunities. We pride ourselves in our feedback form our employees and encourage an open dialogue at all levels.
    • Our Employee forum representatives, come for all levels within the business, this we believe is vital to give a rounded view of our operations and drives engagement into items such as corporate image, uniforms and facilities.
    • Annual conferences for our senior management team ensure we deliver the overarching business plan, fostering a “stronger together” attitude and a collaborative approach to servicing our customer’s needs.
  • Employee Training

    Chevron
    • We encourage employee training from within, with NVQ courses, specialised skilled course such as NEBOSH, ISO9001 chief auditor, CPC international, RoSPA assessor courses
    • Our Management Development Programme aims to identify talent then provide tailor-made training through which we encourage and develop tomorrow’s leaders
    • We enable our finance function to flourish with funding and study lease for ACCA and CIMA chartered qualifications.

    [:de]

    • We encourage from within, with NVQ courses, specialised skilled course such as NEBOSH, ISO9001 chief auditor, CPC international, RoSPA assessor courses and enable of finance function to flourish with funding and study lease for ACCA and CIMA Charted qualification.
    • We encourage from within, with NVQ courses, specialised skilled course such as NEBOSH, ISO9001 chief auditor, CPC international, RoSPA assessor courses and enable of finance function to flourish with funding and study lease for ACCA and CIMA Charted qualification.
  • Modern Slavery

    Chevron

    This Modern Slavery and Human Trafficking Statement sets down our commitment to working towards preventing slavery and human trafficking in our business activities, and the steps we have put in place and continue to develop, with the aim of ensuring that there is no slavery or human trafficking in our own business and supply chains. We all have a duty to be alert to risks, however small. Staff are expected to report their concerns and management to act upon them. As part of the supply chain, we undertake due diligence to ensure we are not entering into a contract or services that could be misconstrued and demand of our suppliers the highest credentials. This also includes any agencies that supply our companies with temporary labour. We undertake company checks and satisfy ourselves of the viability of the company we do business with. We would also take account of any Foreign Office advice relating to countries we provide services to. The following activities are considered to be at high risk of modern slavery or human trafficking: Employment of foreign nationals who are not permitted to work in the UK and vehicles or those of our suppliers crossing UK borders. Responsibility for our anti-slavery initiatives are as follows: Policies Human Resources in each business unit are responsible for creating and reviewing policies. The process by which policies are developed is to review best practice and legislation and adapt policy to the needs of the organisation. Risk assessments The Compliance Manager and Health & Safety and Process Manager is responsible for risk assessments in respect of human rights and modern slavery by a process of planned review, audit and control activities. Due diligence Human Resources and Finance departments, along with the Compliance Manager and Health & Safety and Process Manager are responsible for due diligence in relation to known or suspected instances of modern slavery and human trafficking. To ensure a good understanding of the risks of modern slavery and human trafficking in our business and supply chains, the organisation requires all relevant staff to undertake online awareness training in Modern Slavery and Human Trafficking. The organisation operates the following policies that describes its approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations:

    • Whistleblowing policy – The organisation encourages all its workers, customers and other business partners to report any concerns related to the direct activities, or the supply chains of, the organisation. This includes any circumstances that may give rise to an enhanced risk of slavery or human trafficking. The organisation’s whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation. Employees, customers or others who have concerns can complete our confidential disclosure form
    • Employee code of conduct – The organisation’s code contained in employee handbooks makes clear to employees the actions and behaviour expected of them when representing the organisation. The organisation strives to maintain the highest standards of employee conduct and ethical behaviour when managing its supply chain
    • Supplier/Procurement code of conduct – The organisation is committed to ensuring that its suppliers adhere to the highest standards of ethics. Suppliers are required to demonstrate that they provide safe working conditions where necessary, treat workers with dignity and respect, and act ethically and within the law in their use of labour. We work with suppliers to ensure that they meet the standards of the code and improve their worker’s working conditions. However, serious violations of the organisation’s supplier code of conduct will lead to the termination of the business relationship
    • Recruitment policy – The organisation uses only specified, reputable employment agencies to source labour and always verifies the practices of any new agency it is using before accepting workers from that agency. We regularly audit employment agencies we use to ensure that all right to work and identity checks are being carried out
    • Corporate Social Responsibility (CSR) Policy – The organisation’s CSR policy summarises how we manage our environmental impacts and how we work responsibly with suppliers and local communities

    Performance indicators The Group uses the following key performance indicators (KPIs) to measure how effective we are in ensuring slavery and human trafficking is not taking place in any part of our business or supply chains: The use of labour monitoring and payroll systems; Outcomes of employment agency auditing process; Annual risk assessment data; Number of complaints raised.[:de]The Delivery Group provides collection, delivery and sortation services to the retail, wholesale and financial services, with a particular focus on Ecommerce, Managed mailing services and International mail and Ecommerce, bulk mail and unsorted options through its supply chain. We have a turnover in excess of £200M, and our supply chain in based both domestically and internationally. As part of the supply chain we undertake due diligence to ensure we are not entering into a contract or services that could be misconstrued and demand of our suppliers the highest credentials. This also includes any agencies that supply the group with temporary labour. All Board members of the group and Directors of the trading businesses are committed to ensure that there isn’t any modern slavery or human trafficking in our supply chains, by auditing and choosing world brand leaders in delivery. Our Anti-slavery policy reflects our commitment to act ethically and with the utmost integrity in all our business relationships. We work to ensure our suppliers adhere to our policies and when correct to do so back to back our employment criteria ensure the best in class systems and controls are used. With the issuance of strict, moral codes and practices to our partners, we regularly carry out audits through our internal and HR departments, assisting to drive out all aspects of human trafficking and slavery from our supply chains. Education is key to the understanding and the upholding of these policies and as part of our management toolkits, we actively ask all management and our employees to raise concern if they believe any aspect of our supply chain is compromised by human trafficking or slavery. The Delivery group and its companies undertake rigorous internal verification of employees, with interviews, work histories, CRB checks, right to work checking and professional screening to reduce the risk of employing a person that is not registered or allowed to work in the constituent supply chain. These policies must also be able to be audited with all our temporary labour suppliers (Agencies and Gang masters), ensuring against legislative compliance breaches. The Board of Directors absolutely believe that with driving the correct internal and supplier behaviours, slavery in any form will be removed from day to day life. It is a basic prerequisite that we remove any instance across our supply chain, and therefore have accordingly, have approved this statement and that of the modern slavery act. The above statements are made at this time and will be reviewed annually or indeed when a change of legislation means it is relevant and proper to do so. The above statements need then to have a document library behind them and also the relevant governance and processes. These ultimately will deliver certain Key performance drivers and indicators that will be reported monthly to the board.The Delivery Group provides collection, delivery and sortation services to the retail, wholesale and financial services, with a particular focus on Ecommerce, Managed mailing services and International mail and Ecommerce, bulk mail and unsorted options through its supply chain. We have a turnover in excess of £200M, and our supply chain in based both domestically and internationally. As part of the supply chain we undertake due diligence to ensure we are not entering into a contract or services that could be misconstrued and demand of our suppliers the highest credentials. This also includes any agencies that supply the group with temporary labour. All Board members of the group and Directors of the trading businesses are committed to ensure that there isn’t any modern slavery or human trafficking in our supply chains, by auditing and choosing world brand leaders in delivery. Our Anti-slavery policy reflects our commitment to act ethically and with the utmost integrity in all our business relationships. We work to ensure our suppliers adhere to our policies and when correct to do so back to back our employment criteria ensure the best in class systems and controls are used. With the issuance of strict, moral codes and practices to our partners, we regularly carry out audits through our internal and HR departments, assisting to drive out all aspects of human trafficking and slavery from our supply chains. Education is key to the understanding and the upholding of these policies and as part of our management toolkits, we actively ask all management and our employees to raise concern if they believe any aspect of our supply chain is compromised by human trafficking or slavery. The Delivery group and its companies undertake rigorous internal verification of employees, with interviews, work histories, CRB checks, right to work checking and professional screening to reduce the risk of employing a person that is not registered or allowed to work in the constituent supply chain. These policies must also be able to be audited with all our temporary labour suppliers (Agencies and Gang masters), ensuring against legislative compliance breaches. The Board of Directors absolutely believe that with driving the correct internal and supplier behaviours, slavery in any form will be removed from day to day life. It is a basic prerequisite that we remove any instance across our supply chain, and therefore have accordingly, have approved this statement and that of the modern slavery act. The above statements are made at this time and will be reviewed annually or indeed when a change of legislation means it is relevant and proper to do so. The above statements need then to have a document library behind them and also the relevant governance and processes. These ultimately will deliver certain Key performance drivers and indicators that will be reported monthly to the board.

  • Cyber Security

    Chevron

    The Delivery Group prides itself in its innovative customer interfaces.

    Our Group operate bespoke IT systems delivering outstanding services to our clients. These have to be robust, agile and open in order to interact with WMS, and other order processes.

    We use many solutions on a daily basis to help protect our systems and our customers from ransomware attacks during IT downtime. Good practice and protocols are key to the success of our business and the way we operate.

    Our infrastructure is high availability with multiple cross site replication, we have multiple firewalls and have deployed server and local copies of antivirus software to ensure that remote and office workers have the same level of protection. Our businesses take IT and physical security very seriously. We are ISO27001 accredited and hold Cyber Essentials Plus within The Delivery Group. We utilise private cloud technologies and physical on site server cluster’s protected with the latest definitions of antivirus and firewalls.

    Communication is key to prevent attacks, as we must educate all our staff to identify a hoax or a malicious email or website, this is done by simply reminding them on a monthly basis of the latest threats, the techniques employed and if they deem anything suspicious to raise this with their line managers or IT department. Whilst we cannot prevent all attacks, education minimises risks to our servers and data.

    Simple straight forwards steps to prevent attacks include looking at the structure of the email, the formatting and its features, beware if an email exhibits any of the following-

    • It’s from a company or individual that you’ve never had contact with previously.
    • It asks you to click a link. (These include PDF links, links to a website, if you are seeing a link to click here for say a PayPal payment, remittance or Apple upgrade or Microsoft upgrade, you can hover over the link and easily tell if this is legitimate, if in doubt please contact your internal IT department.)
    • It asks you open an attachment, or asks you to enable a macro to access the file
    • It has been sent via a public email service and not a business email address.
      e.g. @hotmail.com, @yahoo.com, @gmail.com @ukcmsnetwork.com, @p2pmail.co.uk, @securedmail.co.uk
    • It asks you to verify any personal details or account details.
    • It does not refer to you by your name.
    • It uses poor grammar or spelling.
    • It is poorly formatted or uses low quality images.
    • It appears to be from an existing contact but the style of language or formatting of the email differs from previous emails.

    We pride ourselves in our integrity and security of our systems giving you our customers the confidence that your transactions and supplier is secure and safe.