International UnTracked Updates

Afghanistan – On Suspension
Start date: 9 August 2021
End date: Ongoing
Incident: No available route

Original Incident
There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.

Canada
Start date: 24 September 2025
Latest update: 26 September 2025
End date: To be advised
Incident: Strike

Canada Post have informed us that they have received notice from the Canadian Union of Postal Workers (CUPW) indicating that they will commence immediate strike action.

We have been advised by Canada Post that they will continue to accept items but delays are likely.

The situation is fluid, and we are in regular communication with Canada Post. We will update further on this as soon as we can.

Columbia
Start date: 15 February 2025
Latest update: 13 March 2025
End date: To be advised
Incident: Handover Delays

There are currently delays locally in Columbia due to an ongoing handover issue in the country with no end date at present. We will update once the situation improves.

Democratic Republic of Congo
Start date: 1 March 2025
Latest update: 18 March 2025
End date: To be advised
Incident: Armed Conflict

The Democratic Republic of Congo Post have informed us that due to the ongoing conflict in the east of the country, postal operations are severely disrupted with North Kivu, South Kivu and Ituri impacted.

Mail movement is severely impacted and this has led to considerable delays. The post have implemented temporary suspensions in the processing of all mail while it is actively exploring alternative solutions.

Israel
Start date: 13 June 2025
Latest Update: 1 July 2025
End date: Ongoing
Incident: Security Situation

Due to the current situation customers sending items to Israel are likely to experience delays. We will provide further updates as the situation develops.

Nepal
Start date: 2 September 2025
Latest update: 16 September 2025
End date: To be advised
Incident: Civil Unrest

Nepal Post have informed us that nationwide protests held on the 7 and 8 September 2025 have resulted in severe damage to infrastructure across the country. Many government entities, including Post have been affected.

Subsequently the Post office has suspended postal operations and are currently in the process of gradually restoring their operation.

Although normal conditions have not yet been fully restored, some services are now being provided from Kathmandu and other post offices across the country with limited resources, and using temporarily established facilities as the current situation demands.

As a result, delays are likely until normal conditions resume.

Jordan
Start date: 13 June 2025
Latest update: 25 June 2025
End date: To be advised
Incident: Middle Eastern Region

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

Philippines
Start date: 20 September 2025
Latest update: 26 September 2025
End date: To be advised
Incident: Severe Weather

Philippines Post have informed us that due to severe weather affecting certain parts of the country, postal operations will be suspended in the areas listed below from the 26 of September 2025 for the safety of all personnel and the public.

The most affected areas are:-

Metropolitan Manila, Biliran, Eastern Samar, Northern Samar, Samar, Masbate, Romblon, Sorsogon.

Portugal
Start date: 22 July 2025
Latest update: 28 Aug 2025
End date: To be advised
Incident: Strike

Portugal Post have informed us that Menzies, the company who provide local ground handling services have announced strike action at Portugal’s mainland airport. Schedule as follows:

September: 3–9, 12–15, 19–22 and 26–28
October: 3–6, 10–13, 17–20, 24–27 and 31–3 November
November: 7–10, 14–17, 21–24 and 28–1 December
December: 5–8, 12–15 and 19–2 January 2026.

As a result, disruption to outbound mail services is to be expected during and immediately after the strike dates.

Somalia – On Suspension
No service since October 1991.

Sudan
Start date: 5th July 2023
Affecting Postings: 12th April 2023
End date: Ongoing
Incident: Service Suspension

Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.

Syria – On Suspension
No service since December 2012.

Yemen – Long Term Suspension
No service since March 2015.