International UnTracked Updates

Afghanistan – On Suspension
Start date: 9 August 2021
End date: Ongoing
Incident: No available route

Original Incident
There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.

Canada
Start date: 20 May 2025
Latest update: 23 May 2025
End date: To be advised
Incident: Overtime Ban

Canada Post have informed us that they have received notice from the Canadian Union of Postal Workers (CUPW) indicating that they have commenced a nationwide overtime ban for employees as of today, Friday 23-May-2025, 12:00 a.m. local time.

The duration of the overtime ban is currently unknown at this stage. At this time, we are continuing to despatch to Canada and Canada Post are continuing to operate but customers may experience delivery delays.

Columbia
Start date: 15 February 2025
Latest update: 13 March 2025
End date: To be advised
Incident: Handover Delays

There are currently delays locally in Columbia due to an ongoing handover issue in the country with no end date at present. We will update once the situation improves.

Democratic Republic of Congo
Start date: 1 March 2025
Latest update: 18 March 2025
End date: To be advised
Incident: Armed Conflict

The Democratic Republic of Congo Post have informed us that due to the ongoing conflict in the east of the country, postal operations are severely disrupted with North Kivu, South Kivu and Ituri impacted.

Mail movement is severely impacted and this has led to considerable delays. The post have implemented temporary suspensions in the processing of all mail while it is actively exploring alternative solutions.

Iran
Start date: 11 June 2025
Latest update: 25 June 2025
End date: To be advised
Incident: Security Situation

Iran Post have informed us that all international airmail services have been suspended following the airstrike on the 13th June 2025.

All Royal Mail services to Iran were suspended as of 7pm on the 19th June 2025 until further notice.

Israel
Start date: 13 June 2025
Latest Update: 1 July 2025
End date: Ongoing
Incident: Security Situation

Due to the current situation customers sending items to Israel are likely to experience delays. We will provide further updates as the situation develops.

Jordan
Start date: 13 June 2025
Latest update: 25 June 2025
End date: To be advised
Incident: Middle Eastern Region

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

Portugal
Start date: 22 July 2025
Latest update: 28 July 2025
End date: To be advised
Incident: Strike

Portugal Post have informed us that Menzies, the company who provide local ground handling services have announced strike action at Portugal’s mainland airports during July and August. Schedule as follows:

From 00.00 on 25 July to 24.00 on 28 July;
From 00.00 on 8 August to 24.00 on 11 August;
From 00.00 on 15 August to 24.00 on 18 August;
From 00.00 on 22 August to 24.00 on 25 August;
From 00.00 on 29 August to 24.00 on 1 September
As a result, disruption to outbound mail services is to be expected during and immediately after the strike dates.

Somalia – On Suspension
No service since October 1991.

Sudan
Start date: 5th July 2023
Affecting Postings: 12th April 2023
End date: Ongoing
Incident: Service Suspension

Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.

Syria – On Suspension
No service since December 2012.

Thailand
Start date: 17 July 2025
Latest update: 29 July 2025
End date: To be advised
Incident: Border Conflict / Torrential Rain

Thai Post have informed us that due to the situation along the border with Cambodia since the 24th of July 2025, post offices in the following postcode areas 31180, 32140, 32150, 32210, 32230, 33110, 33140, 33150, 34260 and 34280 are temporarily closed.

As a result, the delivery of items in the affected areas may be subject to delays.

Yemen – Long Term Suspension
No service since March 2015.