The Board’s primary focus is to ensure the protection and enhancement of long term shareholder value taking into account the interests of other stakeholders for the performance of the company. The board is accountable to shareholders for the performance of the company, it directs and monitors the business and affairs of the company on behalf of shareholders and is responsible for the company’s overall corporate governance. Operational performance is closely monitored in a way that is compliant to all historic and recent legislation, across all our companies and business units.
Modern Slavery and Human Trafficking Statement
The Delivery Group is committed to acting ethically and with integrity, and ensuring that modern slavery and human trafficking are not taking place in our business or supply chains. This Modern Slavery and Human Trafficking Statement is published in accordance with the Modern Slavery Act 2015 and sets out the steps we have put in place and continue to develop, to tackle the risk of modern slavery and human trafficking within our Group and supply chains.
At The Delivery Group we specialise in international and domestic eCommerce and mail distribution services, delivering over a billion items a year. We operate from five major locations in the UK and employ over 500 staff.
This statement applies to all members of The Delivery Group, and for the purpose of this statement we will use the terms ‘we’, ‘our’ and ‘Group’ to include the following companies:
Policies in relation to Slavery and Human Trafficking
We all have a duty to be alert to risks, however small. As such, our policies set out our expectations and commitments to our people, suppliers and clients. Our policies are readily available to our employees, and those not published on our website are available to customers and suppliers on request. Relevant policies for modern slavery and human trafficking include:
As part of the supply chain, we undertake due diligence to ensure we are not entering into a contract or service that could be misconstrued, and demand of our suppliers the highest credentials. This also includes any agencies that supply our companies with temporary labour.
The following activities are considered to be at high risk of modern slavery or human trafficking:
To mitigate these risks, we undertake thorough company checks and satisfy ourselves of the viability of any companies we do business with. We would also take account of any Foreign Office advice relating to countries we provide services to.
Education is key to the understanding and the upholding of our policies and as part of our management toolkits, we actively ask all management and our employees to raise concerns if they believe any aspect of our supply chain is compromised by human trafficking or slavery.
The Delivery Group undertakes rigorous internal verification of employees, with interviews, work histories, CRB checks, right to work checking and professional screening to reduce the risk of employing a person that is not registered or allowed to work in the constituent supply chain. These policies must also be able to be audited with all our temporary labour suppliers (Agencies), ensuring against legislative compliance breaches.
Directors of the Group are committed to ensuring that there isn’t any modern slavery or human trafficking in our supply chains, by auditing and choosing world brand leaders in delivery. Our Modern Slavery policy reflects our commitment to act ethically and with the utmost integrity in all our business relationships. We work to ensure our suppliers adhere to our policies and when correct to do so back-to-back our employment criteria to ensure best-in-class systems and controls are used. With the issuance of strict, moral codes and practices to our partners, we regularly carry out audits through our internal and HR departments, assisting to drive out all aspects of human trafficking and slavery from our supply chains.
Responsibility for our anti-slavery initiatives are as follows:
Our staff are required to undertake various online training programmes both at induction and then refresher training annually. This training is used in conjunction with our company policies to ensure a good understanding of the risks of modern slavery and human trafficking in our business and supply chains. All staff have easy access to, and are required to read, sign and adhere to, the company policies that are in place across the Group.
The Group uses the following key performance indicators (KPIs) to measure how effective we are in ensuring slavery and human trafficking is not taking place in any part of our business or supply chains: The use of labour monitoring and payroll systems; Outcomes of employment agency auditing process; Annual risk assessment data; Number of complaints raised.
The Board of Directors absolutely believe that with driving the correct internal and supplier behaviours, slavery in any form will be removed from day-to-day life. It is a basic prerequisite that we remove any instance across our supply chain, and therefore we will continue to strive to ensure that all companies across the Group keep modern slavery risks at the forefront of their processes. Accordingly, this statement is approved by the Board of Directors at this time and will be reviewed annually or indeed when a change of legislation means it is relevant and proper to do so.
Name of Director: Michael Owen, Group CEO
Date: 1st May 2021
We care about the environment and strive to limit the impact of our activities in the following ways:
Employee Benefits and Rewards
The Delivery Group prides itself in its innovative customer interfaces.
Our Group operate bespoke IT systems delivering outstanding services to our clients. These have to be robust, agile and open in order to interact with WMS, and other order processes.
We use many solutions on a daily basis to help protect our systems and our customers from ransomware attacks during IT downtime. Good practice and protocols are key to the success of our business and the way we operate.
Our infrastructure is high availability with multiple cross site replication, we have multiple firewalls and have deployed server and local copies of antivirus software to ensure that remote and office workers have the same level of protection. Our businesses take IT and physical security very seriously. We are ISO27001 accredited and hold Cyber Essentials Plus within The Delivery Group. We utilise private cloud technologies and physical on site server cluster’s protected with the latest definitions of antivirus and firewalls.
Communication is key to prevent attacks, as we must educate all our staff to identify a hoax or a malicious email or website, this is done by simply reminding them on a monthly basis of the latest threats, the techniques employed and if they deem anything suspicious to raise this with their line managers or IT department. Whilst we cannot prevent all attacks, education minimises risks to our servers and data.
Simple straight forwards steps to prevent attacks include looking at the structure of the email, the formatting and its features, beware if an email exhibits any of the following-
We pride ourselves in our integrity and security of our systems giving you our customers the confidence that your transactions and supplier is secure and safe.