Packets and Parcels Delivery | What to Know About Our Services

Packets and Parcels

The Delivery Group offers a diverse range of parcel delivery services that are designed to suit your specific needs. Our dedicated parcel delivery team ensures that each parcel is handled and delivered with the utmost care. We aim to provide a personal touch to our services, removing the veil so you can put a human face to our brand, as well as offering a range of services that suit your needs nationally, and internationally.

If you’re a small to medium online trader, eBay or Amazon seller we will work in partnership with you to deliver your packets and parcels and support your eCommerce business with discounted delivery and an unrivalled service.

Reach your customers nationally and internationally with a range of tracked and untracked fulfilment services. By utilising our partnerships your business can benefit from full tracking, Proof of Delivery, SMS and MMS notifications.

Interested? Contact The Delivery Group today.

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UTrak

By choosing UTrak when sending out goods in the UK and internationally, you will be ensuring that your shipped items are handled and delivered reliably and at a time which suits you and your customers.

Fully tracked solution providing customer certainty
Bespoke management information and reporting
One simple invoice
Visibility of billing options and invoice reconciliation
Self-service tracking with full visibility throughout the delivery network
One personal dedicated account manager

Xpress

Xpress offers a series of benefits, with full tracking, multiple delivery attempts and liability coverage in the very rare event that something happens. The Delivery Group can offer Xpress parcel delivery to our clients, ensuring prompt and reliable parcel delivery.

Fully Tracked Delivery: End to end tracking on all parcels
Multiple Attempted Deliveries as Standard
Detailed Messaging to Customers
Monday Through Saturday Delivery from 7 am to 9 pm
Standardised Liability For Transit Through POD Service

Xpect

Xpect is set up to provide shoppers with a two-hour delivery window notification that keeps its customers informed. It also provides updates on the morning of a recipient’s delivery, making it an ideal service for the shipping of small, medium, or even large parcels and other pieces of mail.

Two-hour delivery windows
Deliveries from 7am to 9pm, six days a week
2 day plus delivery services
Up to three delivery attempts
Customers are informed by push notifications, SMS, and email
Trackable deliveries for POD and non-POD parcels
Transit liability on POD services
Real-time driver app
Parcels up to 30 kg and 170 cm can be delivered on the service.

Multi-Carrier Technology

We offer sophisticated multi-carrier technology to allow for a seamless eCommerce delivery service.

Multi-Channel Integration
Labelling & Despatch
Track & Trace
Returns
Performance Management
Customer Service
Invoice Management

International Parcel Delivery

When you choose The Delivery Group for worldwide parcel delivery services, your choices of destination country are not limited by any means. You can send parcels to the most far-flung reaches of the globe, all with flexible delivery options that are always fantastic value for money.

The best thing about this is, due to our close relationships with multiple mailing companies globally, our trusted partners have the knowledge and years of experience required to make your parcel deliveries go as smoothly as possible.

Tracking

When you send a package nationally within the UK, or internationally, you can carry out international parcel tracking at any time with our handy tracking tool. To find out where in the world your parcel is, what stage it is at in its delivery, and even the delivery time for when it is due with your customer, simply enter your unique tracking number into our online parcel finder, and you’ll have all the relevant information pertaining to your parcel delivery in a matter of seconds.

If you’re a customer waiting to receive a package from a sender, you’ll need to get in touch with the sender for the parcel tracking number.

If you’ve bought goods via an eCommerce store, it should be in the order confirmation email you received from your chosen retailer.