The Delivery Group can help your customer service team resolve any issues with speed. We can identify and delegate all carrier exceptions, prioritise parcel exceptions, and consolidate tracking info from a number of sources into a single, streamlined system.
If your team has to deal with a large volume of calls in a system that isn’t fully optimised, this can have an impact on your customer service and your business as a whole. That’s where we can help.
With our dedicated Customer service team at The Delivery Group, you get an unbeatable set of benefits that will take your customer service team to the next level:
Our state-of-the-art customer service
Our customer approach is built by people who understand the unique needs of the parcel management business. We know the importance of customer service in the successful continuation of your business and the impact that poor customer service can have.
We are able to integrate our system into your existing system, which means you don’t have to go through a host of infrastructure upheavals. We know the knock-on effect changing your IT or phone system can have. That’s why we’ve made our customer service system as seamless as possible. Our superior online tracking service can handle all queries across your existing parcel carriers: all they need is a connection.
We specialise in mail distribution services and are
We specialise in distribution services and are proud to operate a national and international network of e-commerce and specialist mail services. The Delivery Group has a history of delivering on promises.
We want to grow your business with you, and we specialise in tailored services. We know there’s no one size fits all when it comes to mail distribution. That’s why we work with you to provide delivery management services that make sense for your company.
If you’re an emerging SME establishing yourself in the fast-paced world of logistics, your customer service system may not be up to scratch. At The Delivery Group, we can help you streamline this part of your business so you can work with confidence and success.
Get in touch with our team to learn more about this service and how else we can help your business.