COVID-19 International Delivery Update

Go back 09 Apr 2021

Please find below our latest update regarding the impact of the Coronavirus on our global transport & delivery networks.

Our aim is to update you regularly regarding postal flows out of the UK. We are closely monitoring the situation and can reassure you that we are continuously working with partners to secure alternative routes where necessary, to limit the impact on your business during this testing time.

Whilst delays continue almost everywhere in the world due to the ongoing disruption caused by the Coronavirus, our agile routing means we can keep your goods moving to most destinations.

Please be aware all countries which have recently resumed services will experience delays.

TDG have been distributing throughout this period with no cancellation of service, we are pleased to confirm that these issues are now largely resolved, mail and tracked parcels continue to move, we are however advising clients to allow up to 5-7 additional working days for their parcels to arrive in the EU, subject to further local COVID lockdowns and delays.

Untracked International Business Mail (Documents) via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

  • SYRIA
  • YEMEN

 

Untracked International eCommerce (Goods) services via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

ANGOLA BAHAMAS BELIZE
BERMUDA BOLIVIA BRUNEI DARUSSALAM
CAYMAN ISLANDS CHILE COSTA RICA
CUBA EL SALVADOR GRENADA
GUADELOUPE GUATEMALA GUYANA
HONDURAS JAMAICA LIBYAN ARAB. JAMAHIRIYA
NICARAGUA PAPUA NEW GUINEA PARAGUAY
ST LUCIA SYRIAN ARAB REPUBLIC TRINIDAD & TOBAGO
VENEZUELA

 

Untracked International mail service via Royal Mail International

There are several countries listed on hold for Royal Mail International routings ONLY until further notice. For full details please visit the Royal Mail website.

 

Tracked via The Delivery Group ETrak service

All Europe

Items sent after 27.01.21 are delayed by 24-48 hours due to new Brexit custom processes.

Slovakia
The Slovakian Government has extended the general lockdown in place throughout Slovakia by a further 40 days, with effect from 20 March 2021 till end of April. The processing and delivery of all parcels will continue to be affected until further notice.

Latvia
The government of Latvia extended the state of emergency due to COVID-19 until March 19. Delivery delays are likely to persist until further notice.

Switzerland
Severe delays throughout Switzerland. Unable to provide updates on delivery times or internal investigation on tracking updates.

Romania
Severe delays throughout Romania. Unable to provide updates on delivery times or internal investigation on tracking updates.

Poland
All items entering quarantine period in Poland before processing due to COVID-19. Delays of 7-14 days expected. Polish Post has updated that due to the current COVID-19 situation, the Polish Government has implemented a national lockdown until 9 April 2021, with effect from 20 March 2021 which are expected to cause some delays.

Greece
Delays of around 48 hours expected due to severe weather conditions.

Malta
Postal services remain disrupted amid COVID-19 restrictions: On March 18, MaltaPost p.l.c. indicated that owing to further new government measures to control the pandemic, inbound and outbound postal services remain severely disrupted. This disruption is expected to continue until airlines resume normal operations and sufficient transportation capacity becomes available. Furthermore, delays in the processing and delivery of mail are also to be expected throughout the islands of Malta, and compliance with quality-of-service standards will continue to be affected.

Italy
Delays due to COVID Severe delays expected.

Ireland
Backlog due to data issues. Delays of around 3 days expected.

Estonia
The Estonian government declared a nationwide lockdown on 11 March 2021. During lockdown, postal services will continue to operate, but under restrictions. Items normally requiring the addressee’s signature upon delivery will be handed over without a signature being taken.

Belgium
Large delays due to high shipment volumes.

Cyprus
Delays of 2-3 days expected due to linehaul congestion.

Spain
24–48-hour delays.

Australia
Australia Post has advised that extreme weather conditions in New South Wales and Southern Queensland have resulted in extensive flooding. The conditions are expected to worsen over the next few days, and may ease by Wednesday 24th March, but ongoing delays can be expected.

Australia Post currently has limited delivery to the following postcodes: 2424, 2426, 2427, 4229, 2430, 2440, 2441, 2756 & 2750, 2751 and 2578 (NSW). 4114, & 4207 (QLD) with many Post Offices closed within the affected areas.

The following countries listed are currently on hold until further notice:

CHILE
ANTIGUA & BARBUDA ANGUILLA ANGOLA
ARUBA BERMUDA BOLIVIA
BRUNEI CARIBBEAN NETHERLANDS BAHAMAS
BELIZE CENTRAL AFRICAN REPUBLIC
COLOMBIA COSTA RICA CURAÇAO
DOMINICAN REPUBLIC ECUADOR ERITREA
FALKLAND ISLANDS GRENADA GAMBIA
GUADELOUPE GUATEMALA GUYANA
HONDURAS HAITI IRAN
JAMAICA KIRIBATI ST. KITTS & NEVIS
CAYMAN ISLANDS LAOS ST. LUCIA
LIBERIA LESOTHO LIBYA
MYANMAR (BURMA) MONGOLIA MARTINIQUE
MAURITIUS NICARAGUA OMAN
PANAMA FRENCH POLYNESIA PAPUA NEW GUINEA
PARAGUAY RÉUNION SIERRA LEONE
SURINAME EL SALVADOR SINT MAARTEN
ESWATINI TRINIDAD & TOBAGO URUGUAY
ST. VINCENT & GRENADINES VENEZUELA BRITISH VIRGIN ISLANDS
VANUATU

 

International Courier Service

Germany Suspension via DHL Express

With effect from Monday 25th January, Air Express and Road Express services with DHL to Germany will be unavailable to use for the next few weeks. There is a significant bottleneck of consignments in both DHL Germany and within German customs due to Brexit and the suspension has been placed to allow them to clear the backlog and resume normal service.

TDG can send your items into Germany via our ETrak service, this is available for parcels up to 30kgs (maximum 100cm per single side, maximum combined dimensions of 140cm in total), tracked to the point of delivery. Delivery aim is estimated at 5-6 working days, however given the current position in Germany and with COVID lockdown restrictions please be aware items may take longer.

If you have any items to ship to Germany, please contact our Client Services Team and we will assist you in booking these on the ETrak service or arranging an alternative Express courier service if you require this.

We will update you as soon as the DHL service to Germany is resumed.

For full details of temporary service adjustments please visit the website:
www.simplydhl.com/covid-19updates

 

Please note that this situation changes continuously, and we are monitoring on an hourly basis to search alternatives where possible depending on our partners’ operational capacities, our focus is to ensure we keep your mail moving across the world with minimal delays wherever possible.

In the current circumstances all prices are subject to change with immediate notice should we be informed of increased costs by any of our worldwide postal partners, linehaul both road and air is now in high demand and subject to increases, we will of course keep our clients informed and we will ensure we are working with all of our partners to ensure we keep your mail moving.

Coronavirus COVID-19

For additional information on the Coronavirus COVID-19 please visit the NHS website

The Government has released a Coronavirus Action Plan which you can access here