COVID-19 International Delivery Update

Go back 08 Feb 2021

Please find below our latest update regarding the impact of the Coronavirus on our global transport & delivery networks.

Our aim is to update you regularly regarding postal flows out of the UK. We are closely monitoring the situation and can reassure you that we are continuously working with partners to secure alternative routes where necessary, to limit the impact on your business during this testing time.

Whilst delays continue almost everywhere in the world due to the ongoing disruption caused by the Coronavirus, our agile routing means we can keep your goods moving to most destinations.

Please be aware all countries which have recently resumed services will experience delays.

TDG Up-Date – 19th January 2021

There have been a number of delays over the last couple of weeks in getting shipments into the EU, this has been driven by HMRC systems and haulier issues, many of the large parcel operators and mail authorities have reported delays and this has also resulted in DPD suspending their European service for the foreseeable future.

TDG have been distributing throughout this period with no cancellation of service, we are pleased to confirm that these issues are now largely resolved, mail and tracked parcels continue to move, we are however advising clients to allow up to 5-7 additional working days for their parcels to arrive in the EU, subject to further local COVID lockdowns and delays. The countries most effected have been Southern Ireland, Spain, Portugal, Italy, and Greece.

Please also be aware of service delays into Canada and Australia due to restricted flights and customs back logs, again all mail and parcels are moving but please allow extra time for delivery.

Untracked International Business Mail (Documents) via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

  • SYRIA
  • YEMEN

 

Untracked International eCommerce (Goods) services via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

ANGOLA BAHAMAS BELIZE
BERMUDA BOLIVIA BRUNEI
CAYMAN ISLANDS CHILE CUBA
EL SALVADOR GRENADA GUADELOUPE
GUATEMALA GUYANA HONDURAS
JAMAICA LIBYA NICARAGUA
PAPUA NEW GUINEA PARAGUAY ST LUCIA
SYRIA TRINIDAD & TOBAGO VENEZUELA
YEMEN

 

Untracked International mail service via Royal Mail International

There are several countries listed on hold for Royal Mail International routings ONLY until further notice. For full details please visit the Royal Mail website.

 

Tracked via The Delivery Group ETrak service

All Europe
Items sent after 12 January 2021 are delayed by 24-48 hours due to new Brexit custom processes.

France: South West France is suffering from severe flooding in result of the heavy rainfall. Delays expected.

Malta: Delays of 2 days expected due to linehaul congestion.

Italy: Delays due to COVID and workers union logistical strike today. Delays of around 48 hours expected.

Ireland: Delays of up to 7 days expected due to data issues.

USA
Due to major winter storms, heavy snow conditions in Boston and New York have disrupted flying programs and affected all carriers.

– No flights into JFK area due to the conditions. Items will be held with the carriers.
– Delays of up to one week expected at customs due to COVID-19.

Canada
Delays of approximately 10 days due to a COVID outbreak at the main Canada Post facility in Toronto.

Australia
– Large delays expected due to 5-day lockdown throughout Australia
– Deliveries are suspended in the following postcodes due to extreme weather conditions:
6430, 6700 – 6799 (flooding)
6069, 6084, parts of 6083, 6560, 6558 (bushfires)

The following countries listed are currently on hold until further notice:

CHILE
ANTIGUA & BARBUDA ANGUILLA ARUBA
BERMUDA BOLIVIA BRUNEI
CARIBBEAN NETHERLANDS BAHAMAS BELIZE
CENTRAL AFRICAN REPUBLIC COSTA RICA
CUBA CURAÇAO DOMINICAN REPUBLIC
ECUADOR ERITREA FALKLAND ISLANDS
GRENADA GAMBIA GUADELOUPE
GUATEMALA GUYANA HONG KONG SAR CHINA
HONDURAS HAITI IRAN
JAMAICA ST. KITTS & NEVIS CAYMAN ISLANDS
LAOS ST. LUCIA LIBERIA
LESOTHO LIBYA MYANMAR (BURMA)
MONGOLIA MARTINIQUE MAURITIUS
NICARAGUA OMAN PANAMA
FRENCH POLYNESIA PAPUA NEW GUINEA PARAGUAY
RÉUNION SIERRA LEONE SURINAME
EL SALVADOR SINT MAARTEN ESWATINI
TRINIDAD & TOBAGO URUGUAY ST. VINCENT & GRENADINES
VENEZUELA BRITISH VIRGIN ISLANDS VANUATU

 

International Courier Service

Germany Suspension via DHL Express

With effect from Monday 25 January, Air Express and Road Express services with DHL to Germany will be unavailable to use for the next few weeks. There is a significant bottleneck of consignments in both DHL Germany and within German customs due to Brexit and the suspension has been placed to allow them to clear the backlog and resume normal service.

TDG are able to send your items into Germany via our ETrak service, this is available for parcels up to 30kgs (maximum 100cm per single side, maximum combined dimensions of 140cm in total), tracked to the point of delivery. Delivery aim is estimated at 5-6 working days, however given the current position in Germany and with COVID-19 lockdown restrictions please be aware items may take longer.

If you have any items to ship to Germany please contact our Client Services Team and we will assist you in booking these on the ETrak service, or arranging an alternative Express courier service if you require this.

We will update you as soon as the DHL service to Germany is resumed.

For full details of temporary service adjustments please visit the website:
www.simplydhl.com/covid-19updates

 

Please note that this situation changes continuously, and we are monitoring on an hourly basis to search alternatives where possible depending on our partners’ operational capacities, our focus is to ensure we keep your mail moving across the world with minimal delays wherever possible.

In the current circumstances all prices are subject to change with immediate notice should we be informed of increased costs by any of our worldwide postal partners, linehaul both road and air is now in high demand and subject to increases, we will of course keep our clients informed and we will ensure we are working with all of our partners to ensure we keep your mail moving.

Coronavirus COVID-19

For additional information on the Coronavirus COVID-19 please visit the NHS website

The Government has released a Coronavirus Action Plan which you can access here