COVID-19 International Delivery Update

Go back 13 Jan 2022

Please find below our latest update regarding the impact of the Coronavirus on our global transport & delivery networks.

Our aim is to update you regularly regarding postal flows out of the UK. We are closely monitoring the situation and can reassure you that we are continuously working with partners to minimise delays and ensure continuity of service.

Untracked International Business Mail (Documents) via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

  • SYRIA
  • YEMEN

 
Australia
Inbound international deliveries in Victoria, Tasmania and South Australia may be delayed due to recent COVID-19 disruption at Australia Post’s Melbourne Gateway facility. Australia Post are still unable to provide daily collections in Sydney as their Chullora parcel facility continues to be gridlocked, again parcel volume, quarantine and restrictions within the workforce accounting for the majority of the issues. All carriers are still citing unprecedented volume through their networks and continue to work weekends and additional hours to stay on top of deliveries. Currently estimated delay of up to 9 days, we will keep you updated.

 
Untracked International eCommerce (Goods) services via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

ANGOLA BAHAMAS BELIZE
BOLIVIA BRUNEI DARUSSALAM COSTA RICA
CUBA GRENADA GUADELOUPE
GUYANA HONDURAS JAMAICA
LIBYAN ARAB. JAMAHIRIYA NICARAGUA PAPUA NEW GUINEA
PARAGUAY SYRIAN ARAB REPUBLIC VENEZUELA
YEMEN

 
Australia
Inbound international deliveries in Victoria, Tasmania and South Australia may be delayed due to recent COVID-19 disruption at Australia Post’s Melbourne Gateway facility. Australia Post are still unable to provide daily collections in Sydney as their Chullora parcel facility continues to be gridlocked, again parcel volume, quarantine and restrictions within the workforce accounting for the majority of the issues. All carriers are still citing unprecedented volume through their networks and continue to work weekends and additional hours to stay on top of deliveries. Currently estimated delay of up to 9 days, we will keep you updated.

 

Untracked International mail service via Royal Mail International

There are several countries listed on hold for Royal Mail International routings ONLY until further notice. For full details please visit the Royal Mail website.

Australia – All services are impacted
As recently communicated via the weekly network disruption we are unfortunately still experiencing delays in Australia due to huge increases in ecommerce traffic along with the knock-on effects of lockdowns in all states. We will keep you updated.

Canada
Due to adverse weather conditions including flooding, rockslides and mudslides in B.C. there are multiple road closures affecting ground transportation of mail and parcels across Western Canada. Customers may experience some delays in receiving items.

Spain
We are currently experiencing delays in Spain. We have escalated to our network team and will keep you updated.

New Zealand
All services are impacted It appears that New Zealand are experiencing similar issues to Australia with many businesses in Auckland closed. Due to the Covid-19 restrictions and increase in parcel volumes there will be delays to this destination.

For the following destinations the services impacted are Minipak, MaxiPak Scan DDU & Volumail

Israel
Delays currently due to flight capacity and in destination handling.

Italy
Poste Italiane informs that today a 24-hour strike is called, involving the personnel working in the airports of Milano Malpensa and Milano Linate (MXP and LIN). The strike started at midnight and will end at 23h59.

Delays are expected in the handling of both inbound and outbound products, although the level of participation is not confirmed.

Kuwait
Delays expected due to flight capacity and in destination handling.

Pakistan
Delays expected due to flight capacity.

Taiwan
Delays expected due to flight capacity and customs clearance.

 

Tracked via The Delivery Group ETrak service

All Europe

Italy (DDU)
We have been advised that severe delays are being experienced in processing postal items due to IT problems in Italian customs. This is affecting all postal shipments from outside the EU. Although we are continuing to ship items to Italy at the moment, due to these technical issues being experienced once they arrive, they currently face delays before being processed by customs and delivered by Poste Italiane. We are in constant dialogue with the carrier but they have so far been unable to give us a date when these issues will be resolved.

Cyprus
Bad weather causing disruption to road transport. Due to adverse weather conditions, the Department of Meteorology has issued an orange alert for heavy rainfall across Cyprus through January 11th. There is a risk of potential flooding, which may impact road movement.

Delays of 3-5 days expected due to linehaul congestion.

Ireland
Due to limited transport options by air, all items are experiencing delays.
We have been made aware of backlogs in this destination and shipments being held at customs which is causing delays. We are monitoring this and will keep you updated.

Delays in transit times due to transport issues and delivery delays.

Slovakia
We are still seeing delays to this destination due to the COVID-19 measures in place. Longer transit times are expected.

Greece
Delays in transit times due to transport issues and delivery delays.

5-8 day delays expected.

Poland
Polish Post has updated that the situation has not improved with service quality as restrictions remain for operations and delivery staff. The processing and delivery of all mail types continue to be affected and the Post is unable to guarantee meeting delivery standards.

Portugal
Shipments originating from outside of the EU are facing delays due to issues with the implementation of the new VAT regulations.

We have been advised of an 8-10 day delay on top of any other delays due to high volumes.

Sweden
We have been advised of an 8-10 day delay on top of any other delays due to high volumes.

Belgium
We have been advised of customs issues in Belgium, causing delays into the EU, specifically France. We are monitoring this closely with the carrier.

France
South West of France is experiencing bad weather conditions with flooding. Delivery conditions are very difficult and some delays have to be foreseen on zip codes 82600/ 82500/ 82120/ 82130 / 82210 / 47270 / 47600 / 31330 / 31790 as well as zip codes starting with 11.

COVID-19 measures impact operations: La Poste indicated on 06/01/22 that the Government of France has imposed COVID-19 measures including limits on gatherings and remote working requirements applicable nationwide from 03/01/22. The operator is unable to guarantee normal operations or compliance with standards and delivery times for letter-post, parcel-post, and EMS items.

Rest of the World

Kazakhstan
Shipments can not be delivered currently due to transport issues related to the political unrest in the country. The country is now embargoed. The items that were already on route will be stored until delivery is possible again.

Jamaica
Shipments can not be delivered currently due to flight capacity issues.

Malaysia
Malaysia is still experiencing delays due to heavy rain. Post Malaysia informs us that the following postcodes are affected: 26600–26689, 28500–28599, 43100–43199, 81600, 84600, 84900 and 85000–85300

Expected delays: 7 days or more.

China
Delays in processing mail and parcels in China due to COVID-19 measures.

Expected delay: up to 21 days.

Israel
Delays currently, due to flight capacity and in destination handling.

Taiwan
Delays expected due to flight capacity and customs clearance.

Pakistan
Large delays due to flight capacity.

South Africa
South Africa is now open again however there are extensive delays.

Japan
Delays in transit times to Japan due to transport capacity issues and COVID-19 measures.

Expected delays: 5-10 days

Morocco
Delays currently, due to flight capacity and in destination handling.

Philippines
Delays currently, due to flight capacity and in destination handling.

Russia
Delays currently, due to flight capacity and in destination handling.

South Korea
Delays currently, due to flight capacity and in destination handling.

USA
Items are still delayed due to the impact of COVID-19. Expected delays 5-9 days.

Extra delays currently, due to flight capacity and in destination handling.

Snowstorm disrupts road and air traffic in Maryland and Virginia.

Manpower shortages lead to flight cancellations. Extensive delays are expected.

Canada
Delays due to transport capacity and handling.

Expected delays: 7-14 days.

Australia
Tropical Cyclone Tiffany brings heavy rain and strong winds to Queensland: Media sources indicate that Tropical Cyclone Tiffany made landfall in Queensland State, Australia, on January 10. According to sources, Tropical Cyclone Tiffany is forecasted to maintain its intensity and continue to bring heavy rainfall and strong winds to Northern Territory on January 12-13. Associated disruptions to road transportation are to be expected.

We are still seeing extensive delays throughout Australia due to COVID-19 measures. We will continue to monitor this closely.

New Zealand
We are still seeing extensive delays throughout New Zealand due to COVID-19 measures. We will continue to monitor this closely.

As always, we will be monitoring this closely and updating you with any changes.

The following countries listed are currently on hold until further notice:

AFGHANISTAN ANGUILLA ANGOLA
BAHRAIN BERMUDA BRUNEI
BOLIVIA CARIBBEAN NETHERLANDS BELIZE
CENTRAL AFRICAN REPUBLIC ECUADOR ERITREA
FALKLAND ISLANDS GRENADA GHANA
GAMBIA GUADELOUPE EQUATORIAL GUINEA
GUYANA HAITI HONDURAS
IRAN KIRIBATI LAOS
LESOTHO LIBERIA LIBYA
MYANMAR (BURMA) MONGOLIA MARTINIQUE
MAURITIUS FRENCH POLYNESIA PAPUA NEW GUINEA
RÉUNION SIERRA LEONE SINT MAARTEN
ST. KITTS & NEVIS ST. VINCENT & GRENADINES SURINAM
TRINIDAD & TOBAGO ST. VINCENT & GRENADINES BRITISH VIRGIN ISLANDS
VANUATU

 

International Courier Service

Germany Suspension via DHL Express

With effect from Monday 25 January, Air Express and Road Express services with DHL to Germany will be unavailable to use for the next few weeks. There is a significant bottleneck of consignments in both DHL Germany and within German customs due to Brexit and the suspension has been placed to allow them to clear the backlog and resume normal service.

TDG can send your items into Germany via our ETrak service, this is available for parcels up to 30kgs (maximum 100cm per single side, maximum combined dimensions of 140cm in total), tracked to the point of delivery. Delivery aim is estimated at 5-6 working days, however given the current position in Germany and with COVID-19 lockdown restrictions please be aware items may take longer.

If you have any items to ship to Germany, please contact our Client Services Team and we will assist you in booking these on the ETrak service or arranging an alternative Express courier service if you require this.

We will update you as soon as the DHL service to Germany is resumed.

For full details of temporary service adjustments please visit the website:
www.simplydhl.com/covid-19updates

 

Please note that this situation changes continuously, and we are monitoring on an hourly basis to search alternatives where possible depending on our partners’ operational capacities, our focus is to ensure we keep your mail moving across the world with minimal delays wherever possible.

In the current circumstances all prices are subject to change with immediate notice should we be informed of increased costs by any of our worldwide postal partners, linehaul both road and air is now in high demand and subject to increases, we will of course keep our clients informed and we will ensure we are working with all of our partners to ensure we keep your mail moving.

Coronavirus COVID-19

For additional information on the Coronavirus COVID-19 please visit the NHS website

The Government has released a Coronavirus Action Plan which you can access here