COVID-19 International Delivery Update

Go back 15 Jun 2021

Please find below our latest update regarding the impact of the Coronavirus on our global transport & delivery networks.

Our aim is to update you regularly regarding postal flows out of the UK. We are closely monitoring the situation and can reassure you that we are continuously working with partners to secure alternative routes where necessary, to limit the impact on your business during this testing time.

Whilst delays continue almost everywhere in the world due to the ongoing disruption caused by the Coronavirus, our agile routing means we can keep your goods moving to most destinations.

Please be aware all countries which have recently resumed services will experience delays.

TDG have been distributing throughout this period with no cancellation of service, we are pleased to confirm that these issues are now largely resolved, mail and tracked parcels continue to move, we are however advising clients to allow up to 5-7 additional working days for their parcels to arrive in the EU, subject to further local COVID lockdowns and delays.

Untracked International Business Mail (Documents) via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

  • SYRIA
  • YEMEN

 

Untracked International eCommerce (Goods) services via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

ANGOLA BAHAMAS BELIZE
BOLIVIA BRUNEI DARUSSALAM COSTA RICA
CUBA GRENADA GUADELOUPE
GUYANA HONDURAS JAMAICA
LIBYAN ARAB. JAMAHIRIYA NICARAGUA PAPUA NEW GUINEA
PARAGUAY ST LUCIA SYRIAN ARAB REPUBLIC
TRINIDAD & TOBAGO VENEZUELA YEMEN

 

Untracked International mail service via Royal Mail International

There are several countries listed on hold for Royal Mail International routings ONLY until further notice. For full details please visit the Royal Mail website.

 

Tracked via The Delivery Group ETrak service

Malta
Postal services remain disrupted amid COVID-19 restrictions: On March 18, MaltaPost p.l.c. indicated that owing to further new government measures to control the pandemic, inbound and outbound postal services remain severely disrupted. This disruption is expected to continue until airlines resume normal operations and sufficient transportation capacity becomes available. Furthermore, delays in the processing and delivery of mail are also to be expected throughout the islands of Malta, and compliance with quality-of-service standards will continue to be affected.

Estonia
Estonia Post has updated that postal services will resume as normal, without restrictions, as from 14 June 2021.

Slovakia
Slovakia Post has updated us that the Slovakian Government has ended the general lockdown. However, the processing and delivery of all mail types will continue to be affected by the existing restrictions on service standards, with Force Majeure remaining in place until further notice.

Latvia
Delivery delays are likely to persist until further notice.

Switzerland
Severe delays throughout Switzerland. Unable to provide updates on delivery times or internal investigation on tracking updates.

Romania
Due to the high volumes in relation to Covid-19, significant delays have been reported for postal items with destination Romania. Romanian Post has difficulties in processing all letter and parcel dispatches. In some cases, delays can measure up to 28 days.

Poland
Due to the impact of Covid-19 the Polish Post suffers from a lack of staff. This in combination with high volumes causes delays in processing all types of mail and parcels in Poland. Delays can differ from 4 to 12 days on top of the commercially agreed transit times per product.

France
Backlog in-country causing delays.

Greece
General strike to affect postal services: On June 9, Hellenic Post reported that the Confederation of the Greek workers and the Association of the Civil Servants have announced a 24-hour nationwide strike on June 10. This will affect both international and domestic mail collection and delivery.

Ireland
Large delays expected.

Italy
Additional delays of 3-5 days can be expected for all products to this destination on top of earlier communicated delays related to the Covid-19 restrictions and customs capacity.

Cyprus
Delays of 3-5 days expected due to linehaul congestion

Belgium
Delays expected.

Czech Republic
Lockdown has now ended however severe delays are still expected.

Lithuania
The Lithuanian Government has extended the full-country lockdown until 30 June 2021, in order to control the spread of the coronavirus. Postal services will continue to operate under restrictions with a reduced workforce and no signature collected upon delivery. The delivery standard of all types will continue to be affected

Slovenia
Backlog in-country causing delays.

Croatia
Post offices remain closed following earthquake: On May 5, Croatian Post Inc., indicated that following an earthquake in January 2021, a lot of seismic activity has been noted in the affected area, and the government has undertaken the project of repairing the buildings and other damage caused. Specifically, post offices 44000 Sisak and 44010 Sisak-Caprag are closed, but to ensure service continuity for customers, the activities have been transferred to other offices.

Spain
Postal workers take part in protests in Asturias: Media sources indicated on May 28 that post office workers in Asturias took part in protests through the streets of the capital Oviedo on May 27. Protests are reportedly taking place throughout Spain in the past weeks to urge the establishment of a sustainable, effective, modern, and efficient public postal model.

Sweden
Long delays at customs and within the country.

Portugal
Backlog in-country causing delays.

Norway
Backlog in-country causing delays.

USA
Flooding causes traffic disruption in Houston: On May 24, media sources indicated that flooding following heavy rainfall caused significant road traffic disruptions in the Houston, Texas area. The flooding also caused Highway 288 to be closed in both directions during the afternoon of May 24. It is unclear when the flooding will recede.

Canada
We have been advised by Canada Post there has been a Covid outbreak in one of the Toronto mail centers, although this facility is still operational with reduced staffing this could impact inbound postal flows.

New Zealand
New Zealand Post has updated that due to swift implementation of contingency plans, postal operations have returned to normal in New Zealand’s South Island. However, the main road network remains significantly impacted by the floods which caused the destruction of roads and bridges throughout the Canterbury region of South Island.

The following countries listed are currently on hold until further notice:

CHILE
ANGOLA ANGUILLA ANTIGUA & BARBUDA
ARUBA BAHAMAS BELIZE
BERMUDA BOLIVIA BRITISH VIRGIN ISLANDS
BRUNEI CARIBBEAN NETHERLANDS CAYMAN ISLANDS
CENTRAL AFRICAN REPUBLIC COLOMBIA
COSTA RICA CUBA CURAÇAO
DOMINICAN REPUBLIC ECUADOR EL SALVADOR
ERITREA ESWATINI FALKLAND ISLANDS
FRENCH POLYNESIA GAMBIA GRENADA
GUADELOUPE GUATEMALA GUYANA
HAITI HONDURAS IRAN
JAMAICA KIRIBATI LAOS
LESOTHO LIBERIA LIBYA
MARTINIQUE MAURITIUS MONGOLIA
MYANMAR (BURMA) NICARAGUA OMAN
PANAMA PAPUA NEW GUINEA PARAGUAY
RÉUNION SIERRA LEONE SINT MAARTEN
ST. KITTS & NEVIS ST. LUCIA ST. VINCENT & GRENADINES
SURINAM TRINIDAD & TOBAGO URUGUAY
VANUATU VENEZUELA

 

International Courier Service

Germany Suspension via DHL Express

With effect from Monday 25th January, Air Express and Road Express services with DHL to Germany will be unavailable to use for the next few weeks. There is a significant bottleneck of consignments in both DHL Germany and within German customs due to Brexit and the suspension has been placed to allow them to clear the backlog and resume normal service.

TDG can send your items into Germany via our ETrak service, this is available for parcels up to 30kgs (maximum 100cm per single side, maximum combined dimensions of 140cm in total), tracked to the point of delivery. Delivery aim is estimated at 5-6 working days, however given the current position in Germany and with COVID lockdown restrictions please be aware items may take longer.

If you have any items to ship to Germany, please contact our Client Services Team and we will assist you in booking these on the ETrak service or arranging an alternative Express courier service if you require this.

We will update you as soon as the DHL service to Germany is resumed.

For full details of temporary service adjustments please visit the website:
www.simplydhl.com/covid-19updates

 

Please note that this situation changes continuously, and we are monitoring on an hourly basis to search alternatives where possible depending on our partners’ operational capacities, our focus is to ensure we keep your mail moving across the world with minimal delays wherever possible.

In the current circumstances all prices are subject to change with immediate notice should we be informed of increased costs by any of our worldwide postal partners, linehaul both road and air is now in high demand and subject to increases, we will of course keep our clients informed and we will ensure we are working with all of our partners to ensure we keep your mail moving.

Coronavirus COVID-19

For additional information on the Coronavirus COVID-19 please visit the NHS website

The Government has released a Coronavirus Action Plan which you can access here