Find Royal Mail Incident Bulletin updates here
Afghanistan – On Suspension
Start date: 9 August 2021
End date: Ongoing
Incident: No available route
Original Incident
There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.
Brazil
Start date: 1 May 2024
Latest update: 12th August 2024
End date: To be advised
Incident: Severe Weather & Flooding and Operational Delays
Severe Weather & Flooding
Brazil Post have informed us that they expect all postal operations in the state of Rio Grande do Sul to be back to normal as of the 1st September 2024.
Previously affected regions are in the Post code zone 9****-***.
Operational Delays
Mail despatched to Brazil since the 8th June is currently subject to delay due to an operational issue at the receiving post. We will provide a further update on this when information becomes available.
Georgia
Start date: 10 June 2024
Latest update: 18 June 2024
End date: To be advised
Incident: Office of Exchange
Georgia Post have informed us that temporary delays on all mail types may be observed while the Office of Exchange and sorting centre are going through an internal re-organisation process.
Caribbean Region
Start date: 24 June 2024
Latest update: 16th July 2024
End date: To be advised
Incident: Hurricane Beryl
Due to hurricane Beryl, flights in and out of the region are being effected with a number of temporary cancellations. Postal operations locally are also being affected
As a result, delays will be observed for the following countries, subject to local recovery and until flights properly resume:- St Lucia, St Vincent & the Grenadines (Postal services re-established in Mustique, Bequia and Kingstown only currently), Grenada (Main PO now open but disruption remains in outer offices, Carriacou and Petite Martinique) and Jamaica (Mail operations have been partially restored however delays are expected to last until at least the end of August).
Iceland
Start date: 6 November 2023
Latest Update: 6 June 2024
End date: Ongoing
Incident: Earthquake and Volcanic Activity / Storm
Earthquake and Volcanic Activity
Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024.
It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months.
Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available.
Israel
Start date: 2 October 2023
Latest Update: 22 February 2024
End date: Ongoing
Incident: Security Situation
Security Situation
As a result of the current situation in Israel we are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them.
Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.
Lebanon
Start date: 31 July 2024
Latest update: 7 August 2024
End date: To be advised
Incident: Flight Cancellations
Lebanon Post have informed us that due to recent events in the region, there have been flight cancellations to and from Beirut Rafic Hariri International Airport.
As a result there may be delays in the receipt and dispatch of all international mail.
New Caledonia
Start date: 1 May 2024
Latest update: 16 July 2024
End date: To be advised
Incident: Civil Unrest
New Caledonia Post have updated us that it has now resumed postal activities and is able to dispatch and receive international postal items. The case of force majeure has now been closed from 16 July 2024.
However, deliveries are still being impacted due to difficulties in unsecured areas of the territory and with road traffic still being disrupted at regular intervals. Flight frequency and airline capacity are still not back to pre-crisis levels therefore this is likely to extend transit times.
Somalia – On Suspension
No service since October 1991.
Sudan
Start date: 5th July 2023
Affecting Postings: 12th April 2023
End date: Ongoing
Incident: Service Suspension
Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.
Syria – On Suspension
No service since December 2012.
Yemen – Long Term Suspension
No service since March 2015.
Unit 2
Catalina Approach
Omega South
Warrington
WA5 3UY
0333 0111 999