Find Royal Mail Incident Bulletin updates here
Afghanistan – On Suspension
Start date: 9 August 2021
Latest update: 23 August 2021
End date: Ongoing
Incident: No available route
Original Incident
There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.
Belgium
Start date: 19 April 2024
Latest update: 25 April 2024
End date: To be advised
Incident: Strike
Belgian Post have informed us that the strike action taking place is now due to last until at least the end of the day on Friday 26 April and it is possible that it will continue beyond that date. The industrial action will affect the processing and delivery of all mail types.
BPost will not be able to accept and process any inbound arrivals for delivery during the strike period and delay may be observed as result of this.
Chile
Start date: 29 January 2024
Latest update: 7 February 2024
End date: To be advised
Incident: Wildfires
Chilean Post have informed that its operations in the Valparaíso region are currently disrupted by a number of fires with shipments to and from the region being delayed by at least 24 hours.
The following areas will not have home delivery services until further notice:
Viña del Mar:-
Canal Beagle, Villa Dulce, Limonares, Villa Independencia, Villa Hermosa, El Olivar, El Salto, Chorrillos,
Santa Julia, Miraflores, Achupallas, Reñaca Alto, Villa La Cruz, Rukán.
Quilpué: – Canal Chacao, Pompeya norte/sur, Villa Olímpica, Colina de Oro, Población Argentina, Paso hondo, Los Pinos
Villa Alemana: Fundo El Rincón, Las Acacias
Items sent to the above areas will be delivered to the nearest branch for pickup. The operating hours of some Correos Chile branches may also be shortened where necessary, leading to delays in the transportation, collection and delivery of all mail types.
Falkland Islands
Start date: 28 August 2023
Latest Update: 31 August 2023
End date: Ongoing
Incident: Infrequent Despatch
Please note that customers currently using our Tracked Heavier services to The Falklands may experience delays. Dispatch is infrequent and longer transit times should be expected. This will also effect the tracking events which you may typically expect to see as part of this service. We apologise for any inconvenience this may cause.
Haiti
Start date: 1 March 2024
Latest update: 25 March 2024
End date: To be advised
Incident: Service Suspension
Due to civil unrest locally, both air and sea carriers have stopped servicing this route at present. As a result of this, despatch to Haiti is suspended until further notice. Any items already in the pipeline will be returned to senders.
Iceland
Start date: 6 November 2023
Latest Update: 19 January 2024
End date: Ongoing
Incident: Earthquake and Volcanic Activity
Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024.
It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months.
Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available.
Israel
Start date: 2 October 2023
Latest Update: 22 February 2024
End date: Ongoing
Incident: Security Situation
Security Situation
As a result of the current situation in Israel we are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them.
Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.
Kazakhstan
Start date: 21 March 2024
Latest update: 16 April 2024
End date: To be advised
Incident: Severe Weather
Kazakhstan Post have informed us that severe weather conditions are causing floods in the regions of Aktobe, Kostanay, Akmola, Atyrau and North Kazakhstan, with emergency situations declared within the flood zone since the 29th March 2024.
As a result, the collection and delivery of all mail types are disrupted for postal codes 02****, 03****, 06****, 09****, 11**** and 15**** until situation improves and delays should be expected.
Kiribati
Start date: 2 July 2021
Latest Update: 26 June 2023
End date: Ongoing
Incident: Infrequent Service
Connecting flights to Kiribati have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
Madagascar
Start date: 20 March 2024
Latest update: 5 April 2024
End date: To Be Advised
Incident: Cyclone Gamane
Madagascar Post have informed us that the northern and eastern regions of Madagascar were severely Impacted by Cyclone Gamane on the 27 March 2024.
Floods are still impeding the movement of all mail types between the office of exchange and delivery offices in these regions and causing delays to delivery until further notice.
Moldova
Start date: 24 February 2022
Latest Update: 27 February 2024
End date: To be advised
Incident: Airspace availability
Due to the situation in neighbouring Ukraine, we have been advised that Moldovan airspace is closed. We have an alternative route in place, however as this is a non-direct route please be advised that there may be short delays to the delivery of your item.
Somalia – On Suspension
No service since October 1991.
South Africa
Start date: 1 October 2023
Latest update: 1 November 2023
End date: Ongoing
Incident: Delays
Please note that customers currently using our services to South Africa may experience delays. We are continuing to export as normal however are aware of extended processing times locally at present. We will provide further updates as they become available.
Sudan
Start date: 5th July 2023
Affecting Postings: 12th April 2023
End date: Ongoing
Incident: Service Suspension
Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.
Syria – On Suspension
No service since December 2012.
Ukraine – Crimea & Sevastopol Regions – Long-Term Suspension
No mail service to Donets 83-87, Luhansk 91-94 Crimea 95-98 and Sevestapol 99 since 2014.
Yemen – Long Term Suspension
No service since March 2015.
Unit 2
Catalina Approach
Omega South
Warrington
WA5 3UY
0333 0111 999