International UnTracked Updates

Go back 14 Jun 2024

International UnTracked Updates


Find Royal Mail Incident Bulletin updates here


Afghanistan – On Suspension

Start date: 9 August 2021

Latest update: 23 August 2021

End date: Ongoing

Incident: No available route

Original Incident

There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.


Start date: 19 April 2024

Latest update: 25 April 2024

End date: To be advised

Incident: Strike

Belgian Post have informed us that the strike action taking place is now due to last until at least the end of the day on Friday 26 April and it is possible that it will continue beyond that date. The industrial action will affect the processing and delivery of all mail types.

BPost will not be able to accept and process any inbound arrivals for delivery during the strike period and delay may be observed as result of this.


Start date: 29 January 2024

Latest update: 7 February 2024

End date: To be advised

Incident: Wildfires

Chilean Post have informed that its operations in the Valparaíso region are currently disrupted by a number of fires with shipments to and from the region being delayed by at least 24 hours.

The following areas will not have home delivery services until further notice:

Viña del Mar:-

Canal Beagle, Villa Dulce, Limonares, Villa Independencia, Villa Hermosa, El Olivar, El Salto, Chorrillos,

Santa Julia, Miraflores, Achupallas, Reñaca Alto, Villa La Cruz, Rukán.

Quilpué: – Canal Chacao, Pompeya norte/sur, Villa Olímpica, Colina de Oro, Población Argentina, Paso hondo, Los Pinos

Villa Alemana: Fundo El Rincón, Las Acacias

Items sent to the above areas will be delivered to the nearest branch for pickup. The operating hours of some Correos Chile branches may also be shortened where necessary, leading to delays in the transportation, collection and delivery of all mail types.

Falkland Islands

Start date: 28 August 2023

Latest Update: 31 August 2023

End date: Ongoing

Incident: Infrequent Despatch

Please note that customers currently using our Tracked Heavier services to The Falklands may experience delays. Dispatch is infrequent and longer transit times should be expected. This will also effect the tracking events which you may typically expect to see as part of this service. We apologise for any inconvenience this may cause.


Start date: 26th April 2024

Latest Update: 30th April 2024

End date: 2 May 2024

Incident: Strike

Hellenic Post of Greece has informed that the Association of Cival Servants has announced a 24-hour strike on Wednesday 1st of May.

The public holiday of May 1st has officially been moved to Tuesday 7/5 as part of this.

As result, international and domestic mail operation will be affected, with delay on the day and immediately after the strike in case of any backlog.


Start date: 1 March 2024

Latest update: 25 March 2024

End date: To be advised

Incident: Service Suspension

Due to civil unrest locally, both air and sea carriers have stopped servicing this route at present. As a result of this, despatch to Haiti is suspended until further notice. Any items already in the pipeline will be returned to senders.


Start date: 6 November 2023

Latest Update: 19 January 2024

End date: Ongoing

Incident: Earthquake and Volcanic Activity

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024.

It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months.

Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available.


Start date: 2 October 2023

Latest Update: 22 February 2024

End date: Ongoing

Incident: Security Situation

Security Situation

As a result of the current situation in Israel we are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them.

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.


Start date: 21 March 2024

Latest update: 16 April 2024

End date: To be advised

Incident: Severe Weather

Kazakhstan Post have informed us that severe weather conditions are causing floods in the regions of Aktobe, Kostanay, Akmola, Atyrau and North Kazakhstan, with emergency situations declared within the flood zone since the 29th March 2024.

As a result, the collection and delivery of all mail types are disrupted for postal codes 02****, 03****, 06****, 09****, 11**** and 15**** until situation improves and delays should be expected.


Start date: 2 July 2021

Latest Update: 26 June 2023

End date: Ongoing

Incident: Infrequent Service

Connecting flights to Kiribati have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.


Start date: 20 March 2024

Latest update: 5 April 2024

End date: To Be Advised

Incident: Cyclone Gamane

Madagascar Post have informed us that the northern and eastern regions of Madagascar were severely Impacted by Cyclone Gamane on the 27 March 2024.

Floods are still impeding the movement of all mail types between the office of exchange and delivery offices in these regions and causing delays to delivery until further notice.


Start date: 24 February 2022

Latest Update: 27 February 2024

End date: To be advised

Incident: Airspace availability

Due to the situation in neighbouring Ukraine, we have been advised that Moldovan airspace is closed. We have an alternative route in place, however as this is a non-direct route please be advised that there may be short delays to the delivery of your item.

Somalia – On Suspension

No service since October 1991.

South Africa

Start date: 1 October 2023

Latest update: 1 November 2023

End date: Ongoing

Incident: Delays

Please note that customers currently using our services to South Africa may experience delays. We are continuing to export as normal however are aware of extended processing times locally at present. We will provide further updates as they become available.


Start date: 5th July 2023

Affecting Postings: 12th April 2023

End date: Ongoing

Incident: Service Suspension

Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.

Syria – On Suspension

No service since December 2012.

Ukraine – Crimea & Sevastopol Regions – Long-Term Suspension

No mail service to Donets 83-87, Luhansk 91-94 Crimea 95-98 and Sevestapol 99 since 2014.

Yemen – Long Term Suspension

No service since March 2015.