From August to January our network is in Peak season so it’s time to start planning your mailings. To ensure we plan our resources effectively and support you in providing a fast, efficient service during the 2019 peak, please follow these useful tips;
Packets & Parcels Forecasting
Whilst we appreciate specific volumes may be difficult to define to a daily figure, we do require an accurate daily unit forecast to assist with our logistical planning.
Packets & Parcel Presentation
We provide many ways of producing a compliant shipping label that supports access to our automated processing.
Please note, those customers who are not currently integrated with The Delivery Group’ IT system and require a shipping label to be produced at Hub may be subject to longer injection and delivery times. For support in transferring over to one of our many solutions, please contact your Account Manager. To ensure mail compliance, all items may be subject to random revenue protection checks.
During Peak, consumables will be in very high demand. We require advanced notice of all consumable requests, the table below shows our required lead times:
|Number of Magnums / Card Magnums / Yorks||No of days’ notice|
|0-50||5 working days|
|51-100||10 working days|
|100+||15 working days|
|Trays / Bags / Bundles / Labels||No of days’ notice|
|0 – 1000||5 working days|
|1000 – 5000||10 working days|
|5001+||15 working days|
Please note, key National postings will require 4 weeks’ notice.
Please send your 24 hour unit forecast confirmation by 13:00 for the following working days collection. Adhoc/additional collection requests must also be sent by 13:00 the day before the required day of collection.
Should you wish to cancel a collection please contact our Client Services team before 3pm the day before your scheduled collection. Our team can be contacted on 03330 111 999 or at clientservicesWGTN@thedeliverygroup.co.uk.
Any collections not cancelled which result in there being nothing to collect on arrival will be subject to a charge of £75, as per our terms and conditions.
Our operating times over the August Bank Holiday period are:
|Collection Date||Estimated Drop Date*|
|Thursday 22nd August||24th / 27th August|
|Friday 23rd August||27th / 28th August|
|Saturday 24th August||By pre-planned agreement only **|
|Sunday 25th August||No collections (Business closed)|
|Monday 26th August||No Collections (Business closed)|
|Tuesday 27th August||29th / 30th August|
|Wednesday 28th August||30th / 31st August|
|Thursday 29th August||31st August / 2nd September|
|Friday 30th August||2nd / 3rd September|
*Please note these are estimated dates and subject to Royal Mail performance and weather conditions.
Our Client Services team will be on hand every step of the way. You can contact them by telephone on 03330 111 999 or by emailing clientservicesWGTN@thedeliverygroup.co.uk