COVID-19 Domestic Delivery Updates

Go back 31 Mar 2020

Please find below a summary current information relating to the impact of Coronavirus on domestic deliveries.

We will continue to work with our customers and suppliers to ensure our normal level of service through our collection and delivery network is maintained. We are closely monitoring guidance by the World Health Organization and Public Health England. For further information please read our business update here.



There are potential service delays in the following areas due to reduced capacity. However parcels will continue to be delivered in these impacted areas:

Waltham Cross

Royal Mail


Special Delivery Guaranteed by 1pm and by 9am – reinstatement and changes to guaranteed time of delivery.

Key points from Royal Mail

  • Following the suspension of the guarantee of Special Delivery by 1pm on 19 March, Royal Mail are reintroducing a time guarantee to this service. After monitoring performance during the last 10 days, they are confident they can deliver a next day guarantee.
  • The new guaranteed delivery time for Special Delivery by 1pm, will be 9pm, This applies to items posted from Tuesday 31 March.
  • Additionally Royal Mail are changing the guarantee time for Special Delivery by 9am to by 12 noon for items posted from Tuesday 31 March
  • Both Special Delivery services now have a next day guarantee in place, but at different times than usual; By 9am is guaranteed by 12 noon. By 1pm is guaranteed by 9pm.
  • Saturday Guarantee still applies, as do the usual postcode exceptions
  • Fee refunds for delay and consequential loss will be available for items posted from Tuesday 31 March if items are delivered outside the new guaranteed times.
  • Fee refunds and claims for consequential loss will not be available for Special Delivery by 1pm items posted between Thursday 19 March up to including Monday 30 March

There may be more changes in the coming days and weeks. For additional information please refer to the below.