Please find below a summary current information relating to the impact of Coronavirus on domestic deliveries.
We will continue to work with our customers and suppliers to ensure our normal level of service through our collection and delivery network is maintained. We are closely monitoring guidance by the World Health Organization and Public Health England. For further information please read our business update here.
Temporary changes to Royal Mail postal deliveries on a Saturday.
Services delivered on a Saturday Services not delivered on a Saturday
From 2nd May:
From 16th May:
* We currently have some temporary changes to the timings of our guarantees on Special Delivery Guaranteed services in force.
** Royal Mail 48 Parcels and International untracked parcels will be delivered on Saturday 2 and 9 May. They will not be delivered on Saturdays from 16 May.
Why we are doing this:
We said from the beginning of this crisis that there would be a reduction in service levels as we implement necessary social distancing measures and deal with coronavirus-related absences.
We are also experiencing an increase in parcel volumes as more people shop online and need to redeploy resources appropriately to help manage the demand on our people.
So, we have decided to redeploy resources from Saturday deliveries to Monday to Friday deliveries in order to improve the service during the working week.
This temporary measure is designed to take the strain from our colleagues. Our postmen and postwomen are working very hard across the UK in challenging conditions.
Due to increased eCommerce volumes driven by the increase in online shopping, coupled with the social distancing requirement to keep their staff safe and delivering your goods, Hermes are experiencing minor delays outside of their normal service levels, please allow an additional 1-2 days for deliveries to me made during the current crisis. Please make us aware of any issues if your delivery is delayed by more than 2 working days, also if you would like to speak to us about switching your deliveries to an alternative carrier at this time, understanding most carriers are operating under the same pressures, please contact your Account Manager who will be happy to help.
Special Delivery Guaranteed by 1pm and by 9am – reinstatement and changes to guaranteed time of delivery.
Key points from Royal Mail
There may be more changes in the coming days and weeks. For additional information please refer to the below.
There are potential service delays in the following areas due to reduced capacity. However parcels will continue to be delivered in these impacted areas: