The safety and well-being of our staff, customers and suppliers is our top priority. As a provider of postal and delivery services, the Groups operations remain an essential part of the supply chain and therefore
The Delivery Group is “business as usual” at present and we will continue to work with our customers and suppliers to ensure our normal level of service through our collection and delivery network is maintained. We are closely monitoring guidance by the Government, the World Health Organization and Public Health England. We are communicating with our staff members regularly with regards to following the government advice in relation to personal hygiene and self-isolation in addition to minimising social contacts.
We have advised all staff members to avoid the use of public transport where possible and with the exception our delivery drivers, not to visit customers or suppliers. However, we continue to work with our customers and suppliers and have rolled out the use of video conferencing across our teams.
We are advising all staff to read the attached guidelines and take the time to look at the NHS website
The Delivery Group is continuously reviewing its contingency plans and will react appropriately, along with our supply chain partners to any developing situation to maintain, where possible, service to our clients.
Q1: What contingency plans does The Delivery Group have if they have to close a site?
In the event we need to close one of our service centres, this decision would be made in line with Public Health England guidance. The scale of our network means we are able to quickly deploy diversion plans, so we continue to provide customers with access to our services.
Q2: Will there be an impact to customers and their services in the event of site closures?
Utilising our robust contingency plans, we would ensure any disruption to services would be kept to a minimum. We have capacity to relocate services across our network quickly. We have access to a wide range of delivery partner networks and suppliers and can therefore work with customers to provide alternative solutions where appropriate.
Q3: Are The Delivery Group taking appropriate actions to ensure staff members visiting customer locations are following the advice of Public Health England (PHE)?
We take the health and safety of our people and our customers very seriously. We have provided guidance to our staff members to help prevent the spread of any infection. We are doing so in line with guidance issued from Public Health England. This includes hygiene precautions, travel advice and self-isolation guidance. In line with other UK companies, we continue to monitor the situation very carefully.
Q4: How will you keep customers informed of any impact to services caused by Coronavirus?